IT service management company LANDesk Software has enabled IT self service for mobile devices in the most recent update of its LANDesk Service Desk, version 7.6. That means that end-users can now access Service Desk from mobile devices such as tablets and smartphones anytime and anywhere. Here are the details.
Category Archives: Help Desk and NOC Services
Remote monitoring and management platform and NOC provider Continuum is partnering with sales and consulting firm Growth Achievement Partners (GAP) to help fledgling managed service providers get a leg up into the market. The partnership takes GAP’s expertise in helping office technology dealers and marries it to Continuum’s experience in the managed services space to create a business and technology roadmap for office tech dealers who are targeting a move into managed services. MSPmentor spoke to Continuum’s VP of Marketing Steve Ricketts (pictured) about the partnership. Here are the details.
Continuum Managed Services has inked a deeper partnership with CMIT Solutions, and has launched marketing and lead generation initiatives to help MSPs engage more customers. At first glance, the initiatives look similar to so offerings from MSP industry companies. But take a closer look and you’ll see that Continuum is using C-level meetings to build closer working relationships with its MSP community. Here’s how.
Cloud Services Depot has apparently shifted its existing NOC (network operations center) and help desk businesses to Live Virtual Help Desk (LVHD). Are you an MSP seeking info about the transition? LVHD President and CEO Dan Sturgill (dan.sturgill [at] livevhd.com) is available to answer inquiries.
Are you ready for a voice-enabled service desk? IT management platform company ManageEngine (a division of Zoho) tomorrow will release ServiceDesk Plus-MSP iPhone app. ManageEngine President Raj Sabhlok (pictured) told MSPmentor that the app is the first voice-enabled mobile app for MSPs running an IT help desk. (I haven’t heard of any others, have you?) Here’s the exclusive scoop, plus more on ManageEngine may be headed next with voice technologies.
NetEnrich, best known for NOC (network operations center) services, sees opportunities for midsize MSPs (those with 100 to 200 customers) to scale their businesses even more. Perhaps best of all, customers are more willing to spend on IT again now that economic concerns have eased, according to NetEnrich Senior VP and GM Justin Crotty. So where does NetEnrich fit into that conversation?
I’m a control freak. But I’m trying to break the habit. The latest example: I’m no longer running the underlying IT platforms that drive MSPmentor’s two sister sites: The VAR Guy and Talkin’ Cloud. Soon, I will let go of MSPmentor’s underlying technology as well. What does this journey mean? Before you jump to conclusions, here are some important lessons for MSP entrepreneurs who are growing their businesses, considering potential M&A strategies, and struggling to delegate daily tasks.
There are plenty of tools on the market to help service providers do the job of remote monitoring and management, including a number of incumbents that cater to the managed services market specifically. And that’s a market that Israel and Boston-based Centerity is looking to target now with what it calls a “business service management” platform. Founded by former HP and Seimens network systems management experts, Centerity is looking to unify the monitoring and management of the whole IT system, from servers to storage to networking to databases to security — both on premise and in the cloud, including the public cloud. Here are the details.
ManageEngine has launched a voice-enabled iPhone app for its IT help desk platform, which is called ServiceDesk Plus. Additional operating system support is forthcoming. Mobile World Congress 2013 attendees will be the first to preview the new app. Here’s the scoop.
CA Technologies (NASDAQ: CA) has announced an update to its flagship SaaS service management solution with the release of CA Nimsoft Service Desk 7 (NSD). CA says this new version offers the full power of IT service management but adds a simplified user interface that makes it easy for end-users to request IT services without any training. Here are the details.