The MSPmentor team attended OpenStack Summit, Symantec Vision and Synnex Varnex this week. Next up, we’re packing for CA World 2013, a hush-hush Oracle analyst meeting plus a high-level meeting with Dell. But before we grab our next round of flights, here are seven managed services provider (MSP) blogs and news stories we didn’t have a chance to write for the week ended April 19, 2013.
Category Archives: Ingram Micro
I just booked travel to CharTec’s Service Operations Academy (March 21-22). I’m particularly curious to hear what trends CEO Alex Rogers is seeing in terms of managed services sales and automation. But before I pack my bags for that trip, here are seven managed services provider (MSP) news stories and blogs we didn’t have a chance to write for the week of March 15, 2013.
Don’t tell my boss, but I was moonlighting over here at this other site last night, covering the promotion of Paul Bay to the job of president for North America at distribution giant Ingram Micro. So what does this executive shuffling at the top of Ingram Micro (NYSE:IM) mean for MSPs? First some background. Paul Bay is stepping in as acting president effective today. Keith Bradley, the current president for North America, will leave that role at the end of 2012 to pursue new opportunities, the company said. And then on Jan. 1, Paul Bay will drop the word “acting” from his title. Here’s what it will mean for MSPs.
Vendor lock-in has long been a dirty word in the IT industry. However, today, vendor lock-in has evolved to be of major concern to end users considering a move to the cloud, and it should raise questions in the minds of solution providers as well. In fact, in a recent survey, the Cloud Security Alliance (CSA) and the Information Systems Audit and Control Association (ISACA) asked IT decision makers to name their top concerns about cloud. Not surprising, exit strategies (#1), contract lock-in (#4) and data ownership (#5) were top of mind when it came for their reasons to delay cloud deployments – all tightly connected to the issue of vendor lock-in.
Articulating a clear value proposition about cloud solutions is essential when it comes to selling cloud – especially to SMB or midmarket clients. Because of that, we often recommend that solution providers who are new to cloud services launch their cloud initiative with technologies they are accustomed to talking about, such as hosted email, security and storage. After partners and their clients build a comfort level with those solutions, they often ask our advice about the next step – the cloud solutions that can move them up the value chain and complement those foundational technology solutions that are already in place.
When it comes to cloud, it isn’t the technology that powers cloud solutions that intimidates the everyday solution provider or MSP – most work with it every day in on-premises IT environments. But as I have more and more conversations with MSPs and solution providers who are either working with or preparing to work with cloud, I hear a common concern on the business side of cloud and it has everything to do with cash flow.
The IT channel is accustomed to change, fueled by technology innovation and market evolution. But for the first time in many years, the shifting technology landscape is deeply impacting the business model of channel players. From vendors to solution providers to end-user customers, cloud is changing the game.
I’ve spent a lot of time talking about the end user experience in this blog. In part because of the ubiquitous access that cloud solutions provide to end users, and in part because of the consumer cloud experience that has set high expectations for business cloud solutions. Either way, when IT providers create cloud solutions for customers, they have to remember to consider how that cloud solution meets the needs of the end user.
Adding to the growing list of cloud and managed services now offered by IT distributors, Synnex Corp. (NYSE:SNX) has announced it is offering a turn-key managed security service through the company’s CONVERGESolv Secure Networking division with two of its network security vendors, Check Point Software Technologies, Inc. and WatchGuard Technologies, Inc. Here’s how it works.