Symantec (NASDAQ: SYMC) is taking on email client security, identified by the company as the biggest target for data leaks, with a new email solution for iOS and Android devices that access corporate email. The release, part of the Symantec Mobile Management Suite, aims to secure confidential data, provide a single sign-on user experience and SSL with URL whitelisting to protect data in motion. Symantec Senior Vice President of Mobility Fran Rosch (pictured) provided the details in this blog post last week, along with a results from the company’s new Internet Security Threat Report. Here’s what you need to know.
Category Archives: MSP
Smart sales reps at managed services providers (MSPs) know that closing a backup and disaster recovery (BDR) deal takes insight and finesse. How fast should you follow up and how often? Disaster recovery (DR) and intelligent business continuity (IBC) solutions vendor Datto‘s sales expert Mike Hanauer (pictured) revealed his secrets on the best ways to follow up with potential customers after the initial BDR pitch on the company’s blog. Here’s what you need to know.
By the looks of it, managed services providers (MSPs) may have an unexpected terminology challenge ahead of them with current and potential customers. A recent report by IT research firm Gartner (NYSE: RHT) sparked our curiosity on how the IT channel views the terms “digital” and “digital strategy.” What do digital and digital strategy mean to you? More importantly, what does it mean to your customers? Are you both on the same page? If there’s a difference in definition between MSPs, vendors, and customers, how can there be effective discussion on the future of the channel? We’ve reached out to experts in the channel to weigh in on this topic for this MSPmentor exclusive.
Looking for a new email security and filtering solution following Google‘s (NASDAQ: GOOG) retirement of Postini? Enterprise email filtering and security vendor Proofpoint (NASDAQ: PFPT) wants to talk to you. The 11-year-old Sunnyvale, Calif. company is taking its solutions to new markets including telecos and managed service providers. Seeking market expansion, and seeing the stars align as Google (which had never pleased the channel with its Postini moves) announced the retirement of its Postini email filtering and security last year, Proofpoint has recently moves to optimize its offering for managed service providers, Andres Kohn, VP of technology at the company (pictured) told MSPmentor. The result is a cloud-based multi-tenant-capable software as a service solution for filtering, monitoring and securing email with utility-based pricing comparable to Postini. This version of Proofpoint’s solution will be 100 percent channel, he said. Here are the details.
MSPmentor 501 company Logicalis is reaching out to lend its expertise, business relationships and financial muscle to help other managed service providers grow. The goal is to work with those who have achieved a certain degree of success but have found themselves stuck as they struggle to get to the next level in a fast-moving market. To help these companies achieve an expansion of their businesses, Logicalis has introduced M.E.E.T. or MSP Expert Extension Team. MSPmentor spoke with a couple of Logicalis executives helping to spearhead the initiative, Julie Spiller (pictured), director of IBM Data Center and Cloud Services and Wayne Kiphart (pictured), VP of managed services at Logicalis. Here are the details.
Managed services providers (MSPs) leverage social media channels for lead generation, marketing, and customer service, and vendors do, too. Which social networking sites should IT vendors focus their time on? Should one person manage all social accounts or should vendors direct management to a social media team? We reached out to virtualization and cloud computing software vendor Citrix (NASDAQ:CTXS) to gather some best practices in this MSPmentor exclusive interview.
You may not yet be be familiar with the customer satisfaction benchmarking tool Client Heartbeat, but the Australian company is making some inroads with big players in the managed services space. For instance, the company announced an integration with professional services management (PSA) and business management platform provider ConnectWise at the end of March. We wanted to know more, so we reached out to Client Heartbeat Founder Gordon Tan (pictured) to get a heads-up on the software’s upcoming update, as well as another integration announcement. Here’s the scoop.
Cloud solutions provider Axcient has redesigned its data protection portal, a way to manage customer devices under one umbrella. The idea behind the redesign? A simplified experience that has the potential to to save time for IT administrators and managed service providers (MSPs). Here are the details.
A social media manager manages the online communities (Facebook, Twitter, Google+) of a managed services provider (MSP) — a role that many may misunderstand. While social media can be an effective marketing tool, it’s also used for customer service, providing another outlet for your customers to connect with you. Is your social media manager focused only in marketing or public relations (PR)? Does your manager have what it takes to provide outstanding customer service? Think about your answers as you read on.
Professional services automation platform provider Autotask‘s MSP partners can now view the information from two more cloud providers via the Autotask dashboard. Cloud service deployment and management provider independenceIT and cloud-based contractor management provider Work Market have both announced integrations with the Autotask software platform. Here are the details.