Symantec (NASDAQ: SYMC) is taking on email client security, identified by the company as the biggest target for data leaks, with a new email solution for iOS and Android devices that access corporate email. The release, part of the Symantec Mobile Management Suite, aims to secure confidential data, provide a single sign-on user experience and SSL with URL whitelisting to protect data in motion. Symantec Senior Vice President of Mobility Fran Rosch (pictured) provided the details in this blog post last week, along with a results from the company’s new Internet Security Threat Report. Here’s what you need to know.
Category Archives: MSPs
Cloud-based enterprise mobility management (EMM) provider Fiberlink has added MaaS360 Secure Productivity Suite to its MaaS360 platform, providing a dual persona approach for companies with BYOD policies. That means that the solution separates personal information and corporate information on the device, enabling managed services providers (MSPs) to secure mobile devices while preserving end-user experience. Here are the details.
Should managed services providers (MSP) start offering house call services? iDevice mobile repair business Shatter Buggy has been in business for a little more than a year, and it has recently announced available franchising opportunities. What’s do you get if you take Shatter Buggy founder Benjamin Head up on his offer? We’ll reveal the fine print.
Remote monitoring and management platform and NOC provider Continuum is partnering with sales and consulting firm Growth Achievement Partners (GAP) to help fledgling managed service providers get a leg up into the market. The partnership takes GAP’s expertise in helping office technology dealers and marries it to Continuum’s experience in the managed services space to create a business and technology roadmap for office tech dealers who are targeting a move into managed services. MSPmentor spoke to Continuum’s VP of Marketing Steve Ricketts (pictured) about the partnership. Here are the details.
Smart sales reps at managed services providers (MSPs) know that closing a backup and disaster recovery (BDR) deal takes insight and finesse. How fast should you follow up and how often? Disaster recovery (DR) and intelligent business continuity (IBC) solutions vendor Datto‘s sales expert Mike Hanauer (pictured) revealed his secrets on the best ways to follow up with potential customers after the initial BDR pitch on the company’s blog. Here’s what you need to know.
By the looks of it, managed services providers (MSPs) may have an unexpected terminology challenge ahead of them with current and potential customers. A recent report by IT research firm Gartner (NYSE: RHT) sparked our curiosity on how the IT channel views the terms “digital” and “digital strategy.” What do digital and digital strategy mean to you? More importantly, what does it mean to your customers? Are you both on the same page? If there’s a difference in definition between MSPs, vendors, and customers, how can there be effective discussion on the future of the channel? We’ve reached out to experts in the channel to weigh in on this topic for this MSPmentor exclusive.
All Covered, a division of Konica Minolta Business Solutions U.S.A., has announced yet another acquisition today, continuing its ongoing M&A push. This time the acquisition target was Cherry Hill, N.J.-based United Computer Sales and Service. Here are the details.
Managed services providers (MSPs) leverage social media channels for lead generation, marketing, and customer service, and vendors do, too. Which social networking sites should IT vendors focus their time on? Should one person manage all social accounts or should vendors direct management to a social media team? We reached out to virtualization and cloud computing software vendor Citrix (NASDAQ:CTXS) to gather some best practices in this MSPmentor exclusive interview.
Your business has evolved to keep pace with a changing market and technology dynamics. Has your pricing strategy kept the same pace? Join live on April 4 at 2pm ET for a fresh perspective on MSP pricing. This webcast will look at the critical, but often overlooked piece of the pricing model: the cost of providing your services. Discover five pricing best practices for MSPs and learn how to establish the minimum price to charge to ensure you are profitable.
A social media manager manages the online communities (Facebook, Twitter, Google+) of a managed services provider (MSP) — a role that many may misunderstand. While social media can be an effective marketing tool, it’s also used for customer service, providing another outlet for your customers to connect with you. Is your social media manager focused only in marketing or public relations (PR)? Does your manager have what it takes to provide outstanding customer service? Think about your answers as you read on.